PRIVACY POLICY

Last updated: [1/9/2026]

This Privacy Policy explains how we collect and process personal data when you use our website and delivery services.

Personal data is processed in accordance with the GDPR and applicable Greek and EU legislation.

1. Information We Collect

Depending on how you use the Service, we may collect:

  • name and contact details,
  • pickup and delivery addresses,
  • account information,
  • order and delivery information,
  • delivery instructions,
  • transaction and payment information,
  • location data where permission has been granted,
  • technical information such as IP address, device and browser,
  • customer support communications.

    • We do not generally store complete payment card details where payments are processed by third-party payment providers.

    2. How We Use Your Information

    We may use personal data to:

  • fulfil orders and deliveries,
  • process payments and refunds,
  • communicate regarding orders,
  • provide customer support,
  • prevent fraud and protect the Service,
  • comply with legal and tax obligations,
  • improve our Services,
  • send marketing communications where consent or another lawful basis exists.

    • 3. Legal Basis

    Depending on the circumstances, processing may be based on:

  • performance of our contract with you,
  • compliance with legal obligations,
  • our legitimate interests,
  • your consent.

    • 4. Sharing Information

    We may share only the information reasonably necessary with:

  • couriers,
  • Partner Merchants,
  • payment service providers,
  • technology providers,
  • professional advisers,
  • public authorities where legally required.

    • We do not sell personal data.

    Couriers receive only the information required to complete the relevant delivery.

    5. Cookies

    We use strictly necessary cookies to operate the website.

    Where required by law, we request consent before using analytics, advertising or other non-essential cookies.

    Cookie preferences can be managed through the relevant settings available on the website.

    6. Data Retention

    We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal requirements, resolve disputes and protect legitimate interests.

    Data is deleted or anonymised when it is no longer required, where legally possible.

    7. Your Rights

    Under the GDPR, you may have the right to:

  • access your data,
  • correct inaccurate data,
  • request deletion,
  • restrict processing,
  • request data portability,
  • object to processing,
  • withdraw consent.

    • For privacy-related requests, you can contact us using the contact information published on the website.

    You also have the right to lodge a complaint with the Hellenic Data Protection Authority.

    8. Security

    We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.

    9. Changes

    We may update this Privacy Policy from time to time. The current version will always be available on the website.